All standard products are returnable. Non-Catalog products and customized products are not returnable.
We accept all returns of products in "reasonable" resalable condition; i.e. we don't mind scratches but not taken apart, not modified, not driven over by your truck or hit accidentally with 20,000 volts as part of a science project (though the science project incident did make us laugh and we replaced the unit anyway.)
Time Limit & Charge
|0 to 30 days||no restocking fee|
|31 to 60 days||25% restocking fee|
|over 60 days||non-returnable|
One exception to this time limit is if our Liteway® product is defective. In that case, we will accept a no charge return or replacement for 90 days past ship date.
Get a RMA #
Please call for Return Material Authorization number (RMA#). This number must be put on the box and packing list, otherwise the package may be refused. After 30 days the RMA# becomes void, and any equipment received after that original 30 days will be returned to the customer at their expense.
Who pays shipping
Unless the product is defective, return freight must be prepaid. COD returns without a return authorization number cannot be accepted.